FAQ

Frequently asked questions

Shipping

How long does delivery take?
Orders are carefully prepared and shipped within 24 to 72 business hours.
Delivery times may vary depending on the destination.

Is shipping free?
Shipping is free on orders from €100.

Orders

Can I change or cancel my order?
Once your order is confirmed, it can unfortunately no longer be changed.
For any question, please contact us quickly via the Contact page.

I haven't received an order confirmation. What should I do?
Please check your spam folder.
If you can't find it, contact us and we'll get back to you as soon as possible.

Sizes & Products

How do I choose my size?
Sizing advice is provided on each product page to help you make the right choice.

Do the items look like the photos?
Yes, we take great care to show photos that are true to the products.
Slight variations may occur depending on screen brightness.

Returns

Can I return an item?
Yes, you can return an item if it doesn't suit you.
Items must be unworn, unwashed and in their original condition.

How do I make a return?
Simply contact us via the Contact page and we'll explain the procedure.

Payment & Security

Which payment methods do you accept?
We accept card payments through a secure platform.

Is payment secure?
Yes, all transactions are fully secure.

Contact

How can I contact RINES?
You can write to us via the Contact page.
We'll get back to you as soon as possible.